Support & FAQs
Please click on the below help topics if you have questions or need assistance.
If i use your service, do i get a certified birth certificate?
Yes, barring certain rare circumstances. Our service is designed for anybody who needs a certified, government issued birth certificate. This type of birth certificate is valid for passports, driver license, social security card, and more. If you need a certified birth certificate, our service is the easiest and most convenient way to get one.
For anybody to receive a certified birth certificate, the issuing government office has some specific requirements which our service is here to handle for you, which we prepare for our clients in a Filing Package. For more details on the service, please click here.
For anybody to receive a certified birth certificate, the issuing government office has some specific requirements which our service is here to handle for you, which we prepare for our clients in a Filing Package. For more details on the service, please click here.
HOW DOES THE BIRTH CERTIFICATE SERVICE WORK?
Our birth certificates request filing service is a simple 3 step process:
Step 1: After you place an order, our experts will custom prepare and mail you a birth certificate document submission packet. This packet is necessary to meet state requirements for your specific certificate request.
Step 2: Sign the application/documents we prepared and sent you, and submit the items requested in the packet. Use the pre-addressed envelope we included for you in the submission package. We've made this process incredibly simple.
Step 3: Wait for the state office to mail you the birth certificate.
For more details on exactly how the service works, please click here.
Step 1: After you place an order, our experts will custom prepare and mail you a birth certificate document submission packet. This packet is necessary to meet state requirements for your specific certificate request.
Step 2: Sign the application/documents we prepared and sent you, and submit the items requested in the packet. Use the pre-addressed envelope we included for you in the submission package. We've made this process incredibly simple.
Step 3: Wait for the state office to mail you the birth certificate.
For more details on exactly how the service works, please click here.
Status updates
Please refer to your order confirmation email for time frame estimates for receiving the document request package, and for state processing times. If these time frames have passed, please use the form below so we can assist you.
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Cancellation information
We generally prepare document submission packets immediately upon receiving an order to ensure the best possible service. Because we begin our service of preparing these documents immediately, we list clearly in our Terms and Conditions that orders cannot be cancelled or refunded. Anybody who places an order with us has to agree to our Terms and cancellation/refund policy prior to placing an order with us. However, in some rare cases we make exceptions to this policy If you would like more info on cancellations or to request an exception to the policy, please click here.
why did I get a package in the mail?
The document submission process is a necessary step for you to receive a certified birth certificate. Submitting the correct items and request application is critical to satisfy state requirements. We've made this easy for you by putting these requirements together in a submission package.
If you would like the document submission package emailed to you, please use the form at the bottom of this page and we can send it over. Email is generally less preferred because this requires you to print items and gather mailing materials.
If you would like the document submission package emailed to you, please use the form at the bottom of this page and we can send it over. Email is generally less preferred because this requires you to print items and gather mailing materials.
HOW DO THE FEES WORK?
We charge a flat, one time fee for our birth certificate service. This is our service to prepare all necessary materials for the birth certificate filing, as described above in "how does the birth certificate service work". For $39.95 (standard processing) will mail out the Filing Package usually within 5 business days. For $69.95 (rush processing), we will mail out the Filing Package the same business day we receive the order. We also offer services which can be added on, such as passport and social security card application preparation services.
Government fees for the birth certificate request are not included in our service fee. In the customized next steps portion of the Filing Package, we include instructions to pay the the appropriate government fee for the specific order. We also will list the appropriate government fee on the confirmation email, just so a customer knows what to expect.
Government fees for the birth certificate request are not included in our service fee. In the customized next steps portion of the Filing Package, we include instructions to pay the the appropriate government fee for the specific order. We also will list the appropriate government fee on the confirmation email, just so a customer knows what to expect.
PROCESSING times information
Our Processing Times
We have Fast in our name. So of course, that means we process orders very, very fast! For Rush orders, we prepare, process and mail the Filing Package the same business day that we receive the order. In other words, we perform the service the same day we get the order.
For Standard orders, we prepare, process, and mail the Filing Package usually within 5-10 business days of receiving the order.
All Filing Packages are mailed via regular US mail which can take up to 10 business days in transit. Upon request, we can email the documents instead. Our processing times are unrelated to, and do not include government processing times.
Government Processing Times
Government processing times are the time is takes the issuing government office to process and mail the birth certificate starting from when they receive the request paperwork. So although we are fast in the service we provide, of course we cannot control government processing times to mail the certificate. Government processing times are 100% out of our control, and not related to the service that we offer. We encourage our clients to check with the issuing office directly for questions related to processing times. We list estimated government processing times on page 1 of the Filing Package, however these are just rough estimates and may not be completely current.
We have Fast in our name. So of course, that means we process orders very, very fast! For Rush orders, we prepare, process and mail the Filing Package the same business day that we receive the order. In other words, we perform the service the same day we get the order.
For Standard orders, we prepare, process, and mail the Filing Package usually within 5-10 business days of receiving the order.
All Filing Packages are mailed via regular US mail which can take up to 10 business days in transit. Upon request, we can email the documents instead. Our processing times are unrelated to, and do not include government processing times.
Government Processing Times
Government processing times are the time is takes the issuing government office to process and mail the birth certificate starting from when they receive the request paperwork. So although we are fast in the service we provide, of course we cannot control government processing times to mail the certificate. Government processing times are 100% out of our control, and not related to the service that we offer. We encourage our clients to check with the issuing office directly for questions related to processing times. We list estimated government processing times on page 1 of the Filing Package, however these are just rough estimates and may not be completely current.
Still have questions or need help? The above FAQs and information generally can answer and resolve 90% of customer questions. However, if you still have questions that are not covered in the above topics, please use the form below below and one of our reps will get back to you by email within 24 business hours. If we receive an inquiry related to one of the topics above, we may redirect you back to the relevant topic
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Other Contact:
Mailing address: 3001 Bridgeway Suite 401, Sausalito CA 94965