Cancellations
Any individual who places an order with us has to agree to our Terms and cancellation policy prior to ordering with us. These Terms which every customer has to agree to also describe our service in detail, which are also described below. Those Terms that govern the use of our website are here: https://www.fastbirthcertificates.com/terms--conditions.html
As explained in those Terms, and also is explained on our FAQs, we do not offer refunds or cancellations on our birth certificate service. However, sometimes we make exceptions.
Our birth certificate service consists of 4 parts:
Because we begin our service usually immediately upon receiving an order, every customer has to agree to a no refund, no cancellation policy prior to placing an order.
If you've placed an order with us and would like to cancel, we strongly to encourage you to simply use the Filing Package we sent you to proceed in getting your birth certificate request. This package was tailored and prepared specifically for your order, which our staff created and mailed just for your order.
However, we understand that sometimes unique situations arise. If that is the case, and you do not want to use the package we prepared for you, we can make an exception for you as a courtesy. We ask that you to mail back the package we prepared for you, and write "cancellation request" on the mailing. When we receive this by mail, we will refund your order minus a cancellation fee which will cover some of our costs associated with processing your order. You can mail this package back to us at 3001 Bridgeway Blvd STE 401, Sausalito CA 94965. If you have not yet received this filing package, please allow up to 10 business days from the date you placed an order for this to arrive through the mail.
As explained in those Terms, and also is explained on our FAQs, we do not offer refunds or cancellations on our birth certificate service. However, sometimes we make exceptions.
Our birth certificate service consists of 4 parts:
- Gathering and preparing the proper paperwork and materials for your specific birth certificate request. This will vary depending on the state/county of birth and type of request. Our experts will locate and prepare the proper paperwork unique to each clients birth certificate request.
- Creating customized next steps for the client to complete any additional state requirements to obtain the birth certificate. This may vary by the state of birth, county of birth, and the clients relationship to the subject of the record. These next steps are tailored specifically to the certificate request at hand to avoid risk of rejection by the issuing government office.
- Preparing any items required such that the birth certificate request paperwork can be easily and effortlessly be filed by our client. Generally, this means we will prepare a pre-addressed, pre-stamped envelope for our client such that the required documents can easily be sent to the issuing government office.
- Delivering all of the above items to our client in what we call a Filing Package. In general, we mail the above items to our clients by regular US mail. We do this for two reasons: 1) To keep shipping costs down for our clients and 2) To save our clients from the hassle or locating a printer, envelopes, and stamps, which is associated with email delivery of these items. However, we are happy to email the package items if requested.
Because we begin our service usually immediately upon receiving an order, every customer has to agree to a no refund, no cancellation policy prior to placing an order.
If you've placed an order with us and would like to cancel, we strongly to encourage you to simply use the Filing Package we sent you to proceed in getting your birth certificate request. This package was tailored and prepared specifically for your order, which our staff created and mailed just for your order.
However, we understand that sometimes unique situations arise. If that is the case, and you do not want to use the package we prepared for you, we can make an exception for you as a courtesy. We ask that you to mail back the package we prepared for you, and write "cancellation request" on the mailing. When we receive this by mail, we will refund your order minus a cancellation fee which will cover some of our costs associated with processing your order. You can mail this package back to us at 3001 Bridgeway Blvd STE 401, Sausalito CA 94965. If you have not yet received this filing package, please allow up to 10 business days from the date you placed an order for this to arrive through the mail.